---
title: Blog & Articles - The Sullivan GroupThe Sullivan Group (17)
description: (17)
---
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# Blog & Articles
## [Q&A: Implementing a Communication and Resolution Program](https://blog.thesullivangroup.com/implementing-a-communication-and-resolution-program)
March 8, 2017
[](https://blog.thesullivangroup.com/implementing-a-communication-and-resolution-program)
Tom Syzek, MD, FACEP, served as the Chief Risk Officer of a multi-specialty physician group and President of the group’s captive insurance company. In those roles, he was the focal point for the Communication and Resolution Program (CRP); he attributes many prevented lawsuits to an effective communication and resolution strategy. We picked Tom’s brain to understand some key questions that we hear clients ask about Communication & Resolution Programs.
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## [Triage: The Acutely Agitated Patient](https://blog.thesullivangroup.com/triage-agitated-patient)
March 6, 2017
[](https://blog.thesullivangroup.com/triage-agitated-patient)
Patients with mental health complaints are visiting emergency departments and urgent care centers at an increasing rate. It is imperative that triage staff are able to make rapid and safe decisions for these patients.
## **Rule #1: Make No Assumptions**
Making assumptions in triage is dangerous. Our subconscious biases can lead to [cognitive errors](https://blog.thesullivangroup.com/rsqsolutions/cognitive-autopsy) in the assessment of patients, particularly those who are agitated.
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## [How 5 Physician Documentation Methods Compare to Facilitate Safer Care](https://blog.thesullivangroup.com/5-different-physician-documentation-methods-compare)
March 2, 2017
[](https://blog.thesullivangroup.com/5-different-physician-documentation-methods-compare)
[Physician workflow frustrations](https://info.thesullivangroup.com/video-optimizing-emr-workflow-landing-page) are cited by several studies as a significant contributing factor to **physician burnout**, an epidemic estimated to impact 51% of the physician population according to [Medscape’s 2017 study](http://www.medscape.com/sites/public/lifestyle/2017). Because burnout can be tied to risks in patient safety, improvements in physician workflow are key components in the patient safety movement.
Over the decades, physicians have worked with various medical record documentation styles. While this evolution is thought to improve patient care with each step, the majority of physicians and health systems have yet to maximize the potential of their documentation to improve patient safety. Moreover, each evolution might also be cited as being more complicated and time consuming for the physician, thus adding to their workflow frustrations.
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## [The Pain in Pain Management](https://blog.thesullivangroup.com/the-pain-in-pain-management)
February 27, 2017
[](https://blog.thesullivangroup.com/the-pain-in-pain-management)
Pain management in the acute care setting (ED, Urgent Care, office) has once again catapulted to the top of the list of hot topics. Years ago the conversation centered on recognizing pain as a “fifth vital sign” and navigating the tricky crossroad of [patient satisfaction](https://blog.thesullivangroup.com/rsqsolutions/improve-hcahps-patient-satisfaction-survey) and the provision of timely, sufficient pain medication. In the Emergency Department, I witnessed every extreme of practitioner and patient behavior.
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## [RSQ® Spotlight with Margaret Curtin | Healthcare Risk Management](https://blog.thesullivangroup.com/margaret-curtin-healthcare-risk-management)
February 22, 2017
[](https://blog.thesullivangroup.com/margaret-curtin-healthcare-risk-management)
## MPIE’s Margaret Curtin Provides Insight into Risk Management’s Role in 2017
As we begin 2017, we asked [Michigan Professional Insurance Exchange](http://www.MPIE.org)’s Vice President of Risk and Client Services, [Margaret Curtin](https://www.linkedin.com/in/margaret-curtin-99a52232/), MPA, HCA, CPHRM, DFASHRM, CPCU, to share her insight on being successful in the industry and on direction of the industry.
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## [Do's & Don'ts of AMA: Patients Who Leave Against Medical Advice](https://blog.thesullivangroup.com/ama-patients-who-leave-against-medical-advice)
February 20, 2017
[](https://blog.thesullivangroup.com/ama-patients-who-leave-against-medical-advice)
\[4 MIN READ\]
As practitioners, we like to think our charm and skills are so valuable that no patient would possibly consider leaving the ED or hospital against our sage medical advice!
However, no matter how hard we try or how fast we work, a few patients will always choose to leave before an evaluation is complete—and against medical advice (AMA). Available data shows that about 1.2% of ED patients leave AMA.
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## [4 Reasons You Shouldn't Ignore Your Triage Process](https://blog.thesullivangroup.com/4-key-areas-in-your-ed-that-your-triage-process-impacts)
February 15, 2017
[](https://blog.thesullivangroup.com/4-key-areas-in-your-ed-that-your-triage-process-impacts)
Over the last few years, many of our clients have expressed interest in demonstrating the impact that various system-wide performance improvement initiatives might have on patient outcomes or financial metrics. One of our colleagues from a large hospital system recently posed a similar question about triage. Like many initiatives, given there are so many variables in play, it is extremely difficult to pinpoint a **cause and effect** with triage; however, let’s explore four areas in which you could expect to see improvements with an efficient, safe triage process.
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## [Geriatric Abdominal Emergencies: 7 Things Attorneys Love to Hear](https://blog.thesullivangroup.com/geriatric-abdominal-emergencies)
February 13, 2017
[](https://blog.thesullivangroup.com/geriatric-abdominal-emergencies)
Acute abdominal pain presents a significant challenge to all healthcare professionals who care for geriatric patients. The signs and symptoms may be atypical, the differential diagnosis is vast, the workup is time-consuming, and the stakes are high. It is estimated that of all elderly patients who present to the emergency department with abdominal pain, as many as 50% will require admission and 30%-40% will require surgery.
- [Tweet](https://twitter.com/share)
## [Common Errors in Chest Pain Diagnosis](https://blog.thesullivangroup.com/common-errors-in-chest-pain-diagnosis)
February 8, 2017
[](https://blog.thesullivangroup.com/common-errors-in-chest-pain-diagnosis)
The chief complaint of chest pain is common among patients presenting to the office, clinic, urgent care or emergency department. While heart disease is the leading cause of death in the U.S., medical error is the third leading cause. Furthermore, missed or delayed diagnoses are responsible for 57% of malpractice claims in emergency medicine, according to a [2007-2013 closed claims analysis from The Doctors Company](http://www.thedoctors.com/ecm/groups/public/@tdc/@web/@kc/@patientsafety/documents/article/con_id_004776.pdf).
This infographic outlines common errors in chest pain diagnosis that can lead to an adverse event. [Download as a PDF.](https://blog.thesullivangroup.com/hubfs/Infographics/common%20errors%20in%20chest%20pain%20diagnosis%2002.17%20FINAL.pdf)
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## [Targeting Obstetrics Malpractice Claims](https://blog.thesullivangroup.com/obstetrics-malpractice-claims)
February 1, 2017
[](https://blog.thesullivangroup.com/obstetrics-malpractice-claims)
When creating a loss prevention program, obstetrics (OB) is a logical place to focus. It tends to be one of the riskiest specialties in medicine. Here we’ll highlight the research that points to why OB remains a focal point of organizational leadership and discuss the three attributes a loss prevention program in OB should have.
## **Why is Obstetrics High Risk?**
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