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Cognitive Bias: The Near-Miss Case of “Lazy Boy”

blog_CognitiveBias_MedProfExamHospital02PulseHandShoulder_260x200px.jpgMany diagnostic errors involve some degree of cognitive bias or errors; here is an actual case that illustrates this point.

Case Presentation

L.B. is a 46-year-old man with onset of illness 12 days prior that started with cold symptoms, sore throat, rhinorrhea, cough, and fever up to 100.7°F (38.1°C). Since then, he has been getting progressively weaker, to the point that he could not walk to the EMS vehicle.His past history includes bipolar illness, alcoholism, depression and anxiety. He reports no alcohol intake for 3 months and no complications related to his alcoholism. He was on several medications. He is a smoker, denies drug abuse, is unemployed, and lives with his mother.

The vital signs were entirely normal. The physical exam showed him to be an awake, alert, oriented, weak-appearing, poorly conditioned man. His affect was depressed. HEENT, neck, heart, lungs, abdomen skin and extremities were normal. The neurological exam showed: CN intact, weak but equal grasp, can lift both legs off the bed. He refuses to walk and can barely sit up with assistance. Diagnostic tests including CBC, chem 7, liver profile, troponin, urinalysis, ECG, and chest X-ray were all normal.

Since L.B. had normal vital signs and normal diagnostic tests, the emergency physician (EP) considered discharging him home if he could walk at all. Since he was apparently unable to sit up by himself much less ambulate, the EP decided to admit him.

The EP’s medical reasoning consisted of the following: “Patient with history of alcoholism and mental illness complains of weakness for past 12 days. No alcohol intake for months. There is no evidence of acute cardiac, pulmonary, encephalopathic or hepatic processes. He can barely sit up with assistance and is not willing to try to walk. There is no focal weakness. With this onset of acute weakness, he will require hospital admission. As there is no evidence of organic pathology to explain his weakness, this may be on a psychiatric basis.”

The Outcome

Upon admission, L.B. became progressively weaker and was transferred to ICU. During the night, respiratory failure ensued and he required intubation and mechanical ventilation. A head CT was normal. A lumbar puncture was normal except for a slightly elevated CSF protein of 65. The neurology consultant performed a bedside EMG/NCV that was consistent with a demyelinating type of peripheral neuropathy. L.B. was diagnosed with Guillain-Barre syndrome, and plasmapheresis was started. He recovered after a long illness.

tom-syzekThe Cognitive Autopsy

The EP in this case acknowledged that a huge cloud of bias overshadowed his evaluation of this patient. Here are some observations made in the analysis of this case:

  1. Even before he entered the patient’s room, the EP knew from the chart that L.B. had alcoholism, bipolar illness, anxiety and depression, and that he was unemployed and lived with his mother. This past medical and social history contributed to a cognitive bias towards this patient. The EP was already prepared to conclude that the patient was responsible for his own “illness.” This cognitive error is known as “fundamental attribution error.”
  2. The vital signs and all initial objective diagnostic tests were normal. Already biased from the past history, these negative tests confirmed the EP’s growing assumption that the patient’s weakness was likely on a psychiatric basis. The EP was guilty of “confirmation bias” that led to the cognitive error of “premature closure.”
  3. The neurologic exam was incomplete. There was no sensory exam, reflex exam, or strength testing of specific muscle groups. In this patient whose chief complaint was acute weakness, the most critical and essential part of the exam was the neurologic exam. The documented neuro exam was entirely inadequate.
  4. The EP assumed that the patient was not really trying hard and that the weakness may be effort-dependent. Based on all information, the EP assumed that the weakness may have a psychiatric basis, and he began to label this patient as the “Lazy Boy.”

The Near Miss

Had this patient been able to take even a few steps, the EP would have sent him home. Once home, there would have been an adverse outcome for the patient and the EP would have been a defendant. Fortunately for both, the patient was readily admitted by an astute hospitalist practitioner who included Guillain-Barre in her differential diagnosis, and L.B. received appropriate treatment.

Patient Safety Perspective

Several cognitive errors were committed in this near-miss case. Practitioners should review the most common cognitive errors and be wary of their influence on medical decision-making. Normal vital signs and test results do not exclude the possibility of serious life-threatening disease. The neurological exam is the most ignored and incomplete part of patient evaluation. A detailed neuro exam is essential in every patient with a complaint of weakness, numbness, headache, incoordination, speech problems or altered mental status. Before approaching each patient, clear your mind of bias. Listen to, and when in doubt, believe the patient.




Categories: Emergency Medicine, General Risk Management, Hospital Medicine, Patient Safety


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